This is a partial list of offerings. All programs may be customized to meet your needs.
Connections: Building Partnerships
In this inter-active course, participants will understand the value of building partnerships, and learn to
identify and utilize the talents and resources of business partners
inside and outside the organization for maximum impact and effectiveness.
Communication is a two-way street.
In this program participants will understand and utilize effective techniques for communicating up and down the “corporate ladder,” as well as with direct reports, teams, peers, and
clients. Concepts will include: Active listening; Communicating
clear expectations; Clarifying needs; Generating feedback
Faciliator Skills Development (T3)
This program takes participants through all the “Tools of the Trade”
plus public speaking and facilitating skills and one-to-one training
Workshop is 2-5 days (with homework) depending
upon needs and desired outcomes of the group.
The Customer Service Edge
This program identifies the “What’s” the “How’s" and the “Whys”
of service that will give your company an “edge.” It
includes identifying needs, handling difficult situations, listening, verbal communication, vocal mastery, how to say "No" when you must, and identifying behaviors that engage
Bridging the Generational Divide
This program helps
participants: Distinguish and compare needs, expectations, and communication differences by generational norms; Increase respect for differences in a diverse environment; Identify the major
characteristics of the Traditionalist, Baby Boomers, Generation
X-ers, and Millennials; Identify generational paradigms and how they
impact personal values; Discover what motivates each generation; Work more effectively to bridge the Generational Divide.