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The role of training and development is more than teaching employees how to do their jobs, or assisting managers in managing more effectively. Its primary role is to help organizations solve business problems, and prepare for the future - that's what Seraphim Consulting will do for you!

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 Professional Coaching

Meet Linda and learn more about professional coaching in this interview with 
Barbara Wainwright.
 

 
 
 
 
Program and Course Offerings 
 
 
 

NEW GAMIFICATION FORMATS 

What is GAMIFICATION?  Simply put, it is the application of game-design elements, formats, and principles into non-game context. In adult learning, it is a strategy for increasing engagement, cognitive retention, and safe risk-taking in the learning and discovery process.   
 
We have utilized the familiar mechanics of the board game as an instructional medium for teaching affective concepts and "soft-skill" principles, while bringing back the joy of learning in a fun, interactive and inter-connective atmosphere.
 
Each of our games are instructor-led in a classroom of up to 6 teams of 4-8 players playing simultaneously
 
 
 

Click here for more information about gamification as a instructional tool for adult learners!

 
 
 
 
Bridging the Generational Divide
This course focuses on the thinking, historical perspectives, behavioral norms and differences between generations, and how to bridge the cognitive awareness and tolerance gaps that occur because of them. Participant "players" gain a better understanding of the four generations that occupy many of our current workplaces, and how better appreciate and navigate more effectively through those differences.

Bridging the General Divide Gameboard
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24"x24" Board for 8 Players

Doorways to a Positive Workplace
In this gamification format, Doorways to a Positive Workplace will guide you through a discovery of how to build, strengthen, and maintain a positive work setting as a supervisor. Themes include: Creating a solid organizational structure; Teamwork and synergy; Creating clear expectations; Inter- and Intra-personal dynamics. This is a highly participatory workshop. You will interact with others, engage in group problem solving and discussion, and work on multiple teams.

Doorways to a Positive Workplace Gameboard
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24"x24" Board for 8 Players

The Quest for EQ: A Study on Emotional Intelligence

Emotional Intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior.

Through a blended gamification and classroom format, this course will give you the tools you need to be emotionally intelligent in your workplace. Individuals with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These individuals also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

This is a highly participatory workshop in which participants interact with each other, engage in group problem solving and discussion, and work together on multiple teams.

The Quest for EQ
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24"x24" Board for 6 Players

 
 
CLASSROOM AND WORKSHOP FORMATS

  

Motivating Employees

Get the best from your people and lead in a manner that others will follow. It takes a leader to create momentum, but creating it requires someone who can motivate others. If you’ve got momentum, you and your team members will be able to accomplish things you never thought possible. If you don’t, the smallest tasks will seem difficult. This one-day course, geared toward managers and leaders, will explore ways to increase personal credibility, confidence, and influence in order to better motivate employees. The course format integrates small group activities, discussions, skill practices, and a leadership self-assessment.

 

Giving and Receiving Feedback

The Giving and Receiving Feedback course provides participants with essential listening and coaching techniques for giving feedback, with the understanding of why feedback is so important, and how to create an environment that allows honest feedback to take place.

 

Increasing Your Influence

The Increasing Your Influence workshop will differentiate position power from personal power, and authority from influence when needing to get things done through others. You will be able to identify your areas of personal power with influence currencies, and recognize the characteristics of meaningful partnerships and how to build them.

 

Interpersonal & Social Intelligence

Increase your Interpersonal and Social Intelligence through greater awareness of your own behavior and communication style and gain insight into the styles of others, amidst the backdrop of your personal, family, and cultural values. You will learn how to create positive connections, increase your comfort level and influence during social situations, and know the extent that behavior creates perceptions and expectations in mainstream business that may or may not match what you intend.                           


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Customer Service Excellence

Creating positive experiences for customers won’t just happen, it requires intention, effort, and skill on behalf of the provider. This course utilizes key elements from AMAZE Every Customer Every Time, by New York bestselling author, Shep Hyken, with proven service techniques used by noted top service organizations, to help you create unexpected quality service experiences for customers, handle difficult situations with poise and professionalism, defuse angry customers, and identify positive behaviors that engage and influence

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Effective Team Dynamics

For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will, of course, benefit the organization as a whole, and especially, as individual units.

The Effective Team Dynamics workshop explores the different aspects of a team, as well as ways that you can become a more effective team performer—building trust and confidence from others. You will be given the details and concepts of what makes up a team, the four phases of team development, and key factors which make highly effective teams.


  
Train-the-Trainer Certification Course and Facilitator Skills Development (T3)
This program takes participants through all the “Tools of the Trade” content competencies plus public speaking and facilitating skills and one-to-one training techniques.
Workshop is 2-5 days (with homework) depending upon needs and desired outcomes of the group.
 

The Art and Science of One-to-One Training

This workshop is designed especially for supervisors and trainers, although when completed, anyone who may have to deliver One-to-One Training or On-the-Job training  will be able to train others with confidence, using sound and tested principles and techniques of adult learning.  As a participant, you will be able to systematically prepare to deliver One-to-One Training, structure your training to support effective learning, deliver training in ways that motivate learners, and devise an Action Plan to improve your training skills.

 

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NEW:  Train-the-Trainer Certification Course for Curriculum / Course Development

"Putting the Pieces Together"

The Curriculum and Course Development Certification provides training professionals and instructors with basic skills and principles that will enable them to design and develop an effective training program. Expect to cover lots of information in a fast moving, fun, and creative learning environment, in which individual participation and input will reap unexpected positive rewards.  

 6-day workshop includes instruction and all materials. Contact Seraphim Consulting for pricing.

 

 
 
Working Through Conflict
More often than not, people are challenged by their inability to resolve conflict in a healthy way. Many choose to avoid it, while others use confrontation as a means of navigating through conflict - a strategy that has other costs and creates an environment of intimidation. Learning to thoughtfully discern the key issues, set emotions aside, and listen openly to others will provide individuals the opportunity to come to new and better solutions that may surpass any single idea. In this workshop, we will look closely at behaviors that keep us from having a healthy attitude about conflict, and will develop skills to bring mutual resolve when one exists.
                                          
Civility in the Workplace

While a training program on workplace manners and courtesy may seem like overkill, the reality is, rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social behaviors, especially when conflict is unresolved in the workplace.

To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to organizations globally, and tips and techniques to create a more courteous work environment.

 

NEW: Mindful Behaviors and Communication:

Anti-Harassment and Bullying in the Workplace

 Bullying looks like two people in conflict, but appearances are deceiving. These are not two people with equal power who simply hold different positions on intellectual topics that can be resolved by meeting halfway. Bullying is violence unilaterally instigated by one side against the targeted person who is unable to respond with equal force / power. This course – Mindful Behaviors and Communications – addresses the importance of a respectful, harassment-free workplace as a business imperative, and will increase your awareness and knowledge of the legal issues regarding harassment. You will leave the session also understanding the role of management/human resources in addressing harassment, and with the ability to identify and avoid subtle harassment and bullying.

 

Coaching and Managing Change

Change is a constant in many of our lives. All around us technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation. In this workshop, you will gain valuable tools for managing your reactions to change, and how to coach others through transition and change.

The Coaching and Managing Change workshop will also provide leaders with tools to implement changes more smoothly and to have those changes better accepted. 

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"Make it So!" Coaching to Engage
Playing off the words of Captain Jean-Luc Picard from "Star Trek the Next Generation," this course provides the communication and coaching skills for managers to "engage" the best performance of their team members. Using edutainment and interactive learning techniques, participants will gain new tools for giving appropriate feedback and having coaching conversations that will increase performance and productivity.                                           

 
 
 
 
Presentation Skills: "Presenting with Distinction and Excellence"

Whether it’s for a meeting, training, a sales presentation, speech, or one-to-one session, your ability to present will affect your credibility and the respect you’ll receive. This Presentation Skills workshop is designed to ensure that you are ready, practiced, and prepared to present with distinction the next time you’re invited.

 In addition, you will be able to: Identify and demonstrate the critical elements of an engaging presentation and effective meeting; Construct, organize and plan a presentation that influences and inspires; Improve your self-confidence and authenticity when speaking to audiences; Identify and integrate the needs of your audience into your presentation  / meeting structure and delivery; To differentiate patterns of speech and behavior that build trust and confidence from those that disintegrate credibility.
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Meetings that Work: Tools and Techniques

that Harness Creative Energy

The Meetings that Work workshop explores how to reduce time-waste and make meetings more efficient. This is an interactive hands-on workshop in which you will be able to: identify barriers that impede meeting effectiveness, become familiar with meeting facilitation tools that engage attendees and increase effectiveness, and increase your meeting management competency and confidence.

Click here for additional courses